Whats Happening in Call centre's ??? some different conversations!!!

Actual call centre conversations !!!!!

Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from

the AC wall socket and telephone Jack before
cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up
until this point?".

Customer: "Sure. You told me to write 'click' and I wrote 'click'".
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Tech Support: "OK. In the bottom left hand side of the
screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just
realised that I need it. If I turn my system clock back two weeks will
I have my file back again?".
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There's always one. This has got to be one of the funniest things in a
long time. I think this guy should have been promoted, not fired. This
is a true story from the Word Perfect Helpline, which was transcribed
from a recording monitoring the customer care department. Needless to
say the Help Desk employee was fired; however, he/she is currently
suing the Word Perfect organization for "Termination without Cause".

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a
sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't
accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks
like a TV. Does it have a little light that tells you when

it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and
find where the power cord goes into it. Can you see

that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if
it's plugged into the wall.

Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice
that there were two cables plugged into the back

of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there
again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged
securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and
lean way over??"
Caller: "Oh, it's not because I don't have the right
angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only
light I have is coming in from the window."

Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power...................................... A
power failure? Aha, Okay, we've got it licked now. Do you still have

the boxes and manuals and packing stuff your
computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and
pack it up just like it was when you got it. Then take

it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too stupid to own a computer!!!!!"

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Clever Sardar

WHO SAID SARDARS ARE NOT CLEVER!!!!!!!!!!!!!!!!!!!!!!!!

Santa and a lawyer are seated next to each other on a flight from Patiala to New Delhi. The lawyer asks if he would like to play a fun game.
Santa, tired, just wants to take a nap, so he politely declines and rolls over to the window to catch a few winks. The lawyer persists and explains that the game is easy and a lot of fun.
He says, "I ask you a question, and if you don't know the answer, you pay me fifty rupees, and vice versa." Again, Santa declines and tries to get some sleep. The lawyer, now agitated, says, "Okay, if you don't know the answer, you pay me Rs. 50, and if I don't know the answer, I will pay you Rs. 5000."
This catches Santa's attention and, figuring there will be no end to this torment, agrees to the game. The lawyer asks the first question: "What's the distance from the earth to the moon?"
Santa doesn't say a word, reaches into his purse, pulls out a Rs. 50 bill, and hands it to the lawyer.
"Okay," says the lawyer, "your turn." Santa asks, "What goes up a hill with three legs and comes back with four legs?" The lawyer, puzzled, takes out his laptop computer and searches all his references ... no answer.
He taps into the air phone with his modem and searches the Internet and the Library of Congress ... no answer. Frustrated, he sends e-mails to all his friends and coworkers but to no avail.
After an hour, he wakes Santa and hands him Rs. 5000. Santa thanks him and turns back to get some more sleep. The lawyer, who is more than a little miffed, stirs Santa and asks, "Well, what's the answer?" Without a word, Santa reaches into his purse, hands the lawyer Rs. 50, and goes back to sleep.

Stop making fun of sardars............
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